Planning a vacation is more than just booking flights and hotel stays. Nothing can add more excitement to a trip than experiencing all the wonders that the city has to offer. This is where Viator comes in! With this website, travellers can find exactly what they want to do. With direct access to more than 200,000 bookable activities, people can easily discover and book incredible experiences. Optimized for mobile booking, Viator lets travellers plan in advance or book on-the-go to skip long lines and sold-out signs.
In addition, to aid travellers in picking the activity best suited to them, Viator also offers the following features:
- 24-hour cancellation policy
- The lowest price guarantee
- Millions of customer reviews
- 24/7 multilingual customer care
History of Viator
Viator was founded by Rod Cuthbert in 1995 and is headquartered in San Francisco, California. The site aimed to help travellers discover all the opportunities available to them at their destination city at a single glance. The company was taken over by TripAdvisor in 2014 in a deal worth $200 million. Viator has garnered a lot of attention in recent years thanks to its extensive catalogue of activities as well as a penchant for affordable solutions with a Viator promo code or Viator discount code.
Services offered on Viator
To make your experience of your travel even more rewarding, Viator offers the following services:
· Activity booking
· Tour booking
How to book an activity on Viator
Indulge in the activities and explore the local destinations of your city seamlessly with Viator. To book an activity or tour, simply follow the steps detailed below.
Step 1: On the main page, check out the Top Tours and Top Destinations categories to know what is trending. Alternatively, you can also search for activity options in a particular city for a particular date using the Search box.
Step 2: You will be redirected to a page showing all the available tour options, along with discounted rates in case of a promotion.
Step 3: Click on the activity or tour you like best to be able to see additional information about it. Enter your preferred date and number of travellers in the Search box and then click on ‘Add to Cart’.
Step 4: If you would like to book more activities, follow these steps again. Else, click on the cart symbol on the top-right corner of the page to complete your booking.
Step 5: In case you have a Viator discount code or Viator promo code 2019, enter it in the space given to receive your discount. Once applied, click on ‘Continue Checkout’.
Step 6: Here, you will be required to confirm your personal details and payment details to confirm your booking.
A receipt for your booking will be automatically e-mailed to you when you place your reservation. If you need the details of your bookings, please use the 'Bookings' or 'Manage My Booking' link on the top right hand side of any page on Viator.com. You will be asked to log in. Pricing details can be found under "View Details."
Payment methods accepted on Viator
- Credit card
- American Express
Viator promo code and sale offers
Viator offers two different types of promotions:
Some of the discounts are applied to your shopping cart automatically, as long as you shop using the special link provided. These are usually advertised specials on the website, however they can also be special location-specific specials sent via email.
Viator also accepts promotional codes that are sent out periodically via email. These are entered in the promotion code box at the beginning of the check-out process. Make sure you are subscribed to ensure you get all the best deals and Viator code offers. If you are not already subscribed, you may do so using the banner at the bottom of the Viator.com homepage.
Viator cashback and coupons on ShopBack Philippines
Travellers looking to save money while exploring their destination thoroughly can enjoy massive savings when they book via ShopBack Philippines. Along with access to the latest Viator code 2019, one can also receive cashback on every booking. The latest Viator code offers include:
|Offer||Deal||Terms and Conditions|
|New User Discount||Up to 3.0% cashback||Enjoy 10% off on your first booking + Get Discounts & Cashback! Book tours and activities for a low price on Viator through ShopBack. Destinations like London, Barcelona, New York and more. Get 10% off discount on your first booking plus cashback. No code required. Viator terms and conditions apply.|
|Viator Bali Tours||Up to 3.0% cashback||Bali tickets, tours & activities stars at $3.00 USD! Book Bali tours and activities on Viator through ShopBack. Get the best discounts plus cashback. No code required. Viator terms and conditions apply.|
|Activity Bookings||Up to 3.0% cashback||Book various activities and get Cashback Visit top destinations such as Florence, London, Paris, New York and book tickets to tours, activities, and sightseeing|
How to book on Viator using ShopBack Philippines
ShopBack offers up to 3% cashback on your booking if you travel using Viator in Philippines. Here are the steps you need to follow to earn cashback from ShopBack:
Step 1: Visit the ShopBack website and click on the Viator link at the bottom of the homepage. You can also use the search box to find the link to the link to the store.
Step 2: Click on “Activate Cashback” button on the top left corner of the page.
Step 3: Look for the latest Viator promo code in the promo code, coupon code, discount and voucher section.
Step 4: You will be redirected to the Viator website to browse and book your travel.
Step 5: When you confirm your booking, you will be eligible to earn Viator cashback from ShopBack.
Accessing your Viator ticket
To make your travels a breeze, Viator offers many ways to access your ticket:
You will receive your ticket in your confirmation email—usually within 15 minutes of booking your activities. However, sometimes it takes up to 48 hours to confirm certain activities.
If you don’t receive the email, check your spam/junk folder.
On Viator.com and app
You can always access your ticket through your Viator account. Simply log in to your account and follow the steps below:
On your computer
Click on the Bookings link in the top right corner of Viator.com. You will see all of your bookings here. Simply click 'Get Tickets' to retrieve your ticket.
On the mobile website or the Viator app:
Click on the Menu icon in the top left corner of the screen. Click on the Bookings section. You will see all of your bookings and tickets.
Change your Viator booking
In case you need to add a traveller, change the date, or make another adjustment, you can change your booking up to 24 hours before your activity. However, please check the “Terms and Conditions” section of your ticket for the detailed policy for your specific activity.
To request a change to your booking:
1. Make sure you are logged into your account.
2. Click on the Bookings link in the top right corner of the Viator.com website.
3. Find the booking you need to adjust.
4. Click 'Edit Booking.'
Depending on availability, you will be able to select from the following:
- Change Date (This will allow you to change the date of your tour/activity)
- Change Pickup Location (This will allow you to add, remove or update the pickup location entered when the booking was originally made)
- Edit Travelers (You can add/remove guests or change guest names here)
- Change Tour Option (This will allow you to change to a different tour option)
Once you have completed any of the above changes, you will receive a confirmation email with your updated ticket.
Cancellation Policy at Viator
There are three main cancellation policies, depending on the specific tour or activity you choose. Please be sure to verify which one is applicable to your chosen activity prior to confirming your reservation. This information can be found on every product under the ‘Cancellation Policy’ section.
If you have an existing reservation, you can verify the applicable cancellation policy by checking the “Cancellation Policy” section of your ticket for the detailed cancellation policy for your specific activity.
1. Most of the products are covered by the standard cancellation policy. For these products, you can cancel your booking for a full refund up until 24 hours in advance of your activity.
2. Some of the products are All-Sales-Final, meaning that these reservations cannot be changed or cancelled for any reason. Therefore, the ‘Cancel my Booking’ option will not appear for these reservations.
3. Other products have ‘non-standard’ cancellation terms. These products will indicate the specific terms and conditions in the ‘Cancellation Policy’ section on the product brochure page. If a requested cancellation isn't due a full refund, you will not be able to initiate a cancellation online. In these cases, please call the phone number listed under the ‘Need to Make Changes or Cancel?’ section of your ticket for assistance.
To cancel your booking:
1. Click on Bookings in top right corner of the Viator.com website.
2. You will be asked to login to your Viator.com account. (You may also find your booking directly using the "Find your booking with Itinerary Number link" without logging in.)
3. Once logged in, find the booking you need to adjust.
4. On the right side, you will see boxes where you can print your ticket, cancel your booking, change date or view booking details.
5. Click the Cancel Booking button (Note: if your booking is eligible for a full refund it will typically show the last date you can cancel with a full refund.)
6. You will see the price paid along with the refund amount due prior to cancellation. Once you are ready to cancel, click Cancel Booking.
You will receive a confirmation email when your cancellation request has been completed. To know about your refund status or initiate a refund, please contact customer care team via call and they will assist you. If your refund request is approved, please note it may take 5-7 business days from the date the refund is processed to appear on your statement, depending on your financial institution.
Lowest Price Guarantee on Viator
Viator's Lowest Price Guarantee protects you if you find a lower price for the same tour or activity offered by the same operator, priced in the same currency. Simply send the team the details and they will refund the price difference.
If you find the same product cheaper within three days of booking or while you're in your destination, Viator will refund the difference. To claim your refund, here are the steps you need to follow:
Gather your information: Assemble your Viator Booking Number or Itinerary Reference Number and the proof of the lower price you found.
Send it to Viator: Email email@example.com with the documents, your name, and your home address.
Viator reviews: The team will examine your materials and get in touch with you at the earliest.
Receive your refund: If everything checks out, Viator will refund you the difference between the two prices.
The following conditions apply to all Lowest Price Guarantee refund requests:
Viator's Lowest Price Guarantee is available to any customer who makes a qualifying purchase through the Viator.com and Viator mobile web sites. Qualifying purchase must include a minimum purchase of US$20 (or equivalent). Please note that show, concert, and event tickets are not covered by Viator's Lowest Price Guarantee.
Viator's Lowest Price Guarantee covers retail and prepaid rates available to the general public. This does not include discounts you may receive (or be eligible for) from third-party organizations such as AAA or AARP, or special offers made as part of a membership program, corporate discount, daily deal, group or rewards program.
If you find a lower retail or prepaid rate for the same tour or activity, offered on the same date and priced in the same currency as your original purchase, on any other website within 72 hours following your confirmed reservation on Viator, they will refund the difference.
Upon arrival at your destination, if you find a lower retail price offered by Viator's contracted operator for the same tour or activity, offered on the same date and priced in US, Canadian, or Australian dollars, British pounds, or Euros, Viator will refund the difference.
Connect with the customer care team
For any additional assistance, the Viator team can be reached 24 hours a day, seven days a week at the following number:
Philippines: +1 (702) 749-5656 (International locations)
You can also follow the brand on social media for the latest updates and promotions.
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