About OYO Rooms
The brand OYO has become synonymous with travellers looking for cool, in spaces whenever they need them, at fantastic prices. These rooms offer the best-in-class efficiency with zero hassle.
With OYO, wherever you go, you can live in a space with an amenity-laden experience for prices you wouldn t have imagined possible before. When you book OYO, you get a guaranteed amazing OYO experience across all hotels under the OYO network unlike an online marketplace where the end-user experience is not standardized.
In addition to the already present affordable prices, travellers can enjoy greater discounts with OYO offers and OYO discount coupons.
History of OYO Rooms
The OYO chain began its journey in India in 2011-12 as Oravel Stays by 18-year old visionary Ritesh Agarwal. Realising a huge demand for budget hotels, he founded this concept which took on in a huge way. In 2013, he renamed his brand to OYO, and is now the fastest growing chain in South-east Asia.
OYO is the world s fastest growing company & world s 6th largest chain of operated hotels, homes, managed living and workspaces. Their portfolio comprises more than 23,000+ hotels in 800+ cities in 18 countries around the world.
The addition of an OYO code or OYO sale further offers travellers a comfortable stay at affordable prices. Every OYO Room features its very own OYO Essentials that include,
· AC Room
· Spotless Linen
· Free Wifi
· Clean Washroom
Services offered by OYO
The OYO Platform offers varied services to travellers across the globe via numerous products that include:
How to book an OYO Room
OYO can be booked in various ways including through the OYO app, through the website and on the phone. In addition, one can book an OYO through any of the partner online travel agents offering OYO codes 2019 or OYO discount codes. Here are the steps to book an OYO Room on the website.
Step 1: On the OYO Rooms website, enter all the relevant details of your stay such as location, dates and number of travellers. You can also check out the featured locations on the main page.
Step 2: You will be able to see all the available OYOs in your location. Click on the one you like best. You can choose to view additional information by clicking ‘View Details or book a room by clicking on ‘Book Now .
Step 3: Next you will be able to see the booking summary and enter your details. In case you have an OYO voucher code or OYO promo code, be sure to enter it in the box given to receive your discount. You can then choose to Pay Now or Pat at Hotel.
Step 4: Confirm your booking by entering all your details. In case you choose to Pay Now, you will be redirected to the payment page.
Payment methods accepted at OYO
Customers have the option to either make an advance payment or pay at the hotel during check-out. Every hotel may have a different payment method that is applicable. Common payment methods include:
· Credit card
OYO discount vouchers and deals for added savings
Along with offering travellers comfortable stays at discounted rates, one can also avail OYO deals and OYO discount coupons on the site. To know about the latest OYO coupons 2019, be sure to sign up for their newsletter. In addition, you could be eligible for a special discount based on the duration of your stay. To know if an OYO promo code or OYO sale offer is applicable to you, connect with the customer care team before booking your stay.
OYO deals and discount offers on ShopBack Philippines
Travellers can enjoy massive discounts on their stay with the latest OYO coupon code 2019 when they book via ShopBack in Philippines. Here, along with all the latest OYO offers, one can also earn additional cashback with each booking. Some of the OYO discount vouchers currently applicable include:
|Offer||Deal||Terms and Conditions|
|Manila Accommodation||Up to 8.0% cashback||Book Accommodation in Manila and enjoy up to 40% off with this OYO Rooms Promo Code! Get affordable accommodation of up to 40% off on great locations across Metro Manila and get Cashback Use OYO code: OYOPHP40|
How to book on OYO Rooms using ShopBack Philippines
ShopBack offers up to 8% cashback on your booking if you travel using OYO Rooms. Here are the steps you need to follow to earn cashback from ShopBack:
Step 1: Visit the ShopBack website and click on the OYO Rooms store at the bottom of the homepage. You can also use the search box to find the link to the link to the store.
Step 2: Click on “Activate Cashback” button on the top left corner of the page.
Step 3: Look for the latest OYO voucher code in the OYO discount codes, promo code, coupon code, and voucher section.
Step 4: You will be redirected to the OYO Rooms website to browse and book your travel.
Step 5: When you confirm your booking, you will be eligible to earn cashback from ShopBack.
Guest Policies at OYO Rooms
To ensure your booking and stay is a seamless affair, be sure to read through the following terms for before booking an OYO Room.
The primary guest must be at least 18 years of age to be able to check into the hotel.
It is mandatory for guests to present valid photo identification at the time of check-in.
Stay of 1 child up to 5 years of age is complimentary without the use of extra mattress. Breakfast charges may be applicable for the child.
Extra mattress will be provided for triple occupancy bookings.
Pets are not allowed in the hotel premises.
Should any action by a guest be deemed inappropriate by the hotel, or if any inappropriate behaviour is brought to the attention of the hotel, the hotel reserves the right, after the allegations have been investigated, to take action against the guest.
Certain destinations may have different policies for specific times during the year.
Guests shall be liable for any damage, except normal wear and tear to Hotel asset. Guest shall keep the Hotel room in a good condition and maintain hygiene and cleanliness.
Certain policies are booking specific and are informed to the customer while making the booking.
No Smoking Policy for OYO Townhouse: All the rooms here are fresh and clean, and smoking is discouraged in the rooms. In case guests wish to smoke, the Hotel Reception will be happy to help.
Guests may be contacted closer to their check-in date to confirm the arrival status or arrival time through calls or messages. In case, OYO does not receive a response from the guest after multiple attempts, the booking may be put on hold or cancelled. In case of availability, OYO will try to reinstate your booking when you contact them back or make a payment through their multitude of payment options.
Locating the OYO Room that is booked
There are many ways to locate your OYO –
On the app, please tap on Get Directions on the Upcoming Booking card.
After a booking is created, you will receive an e-mail with the address of the property.
After a booking is created you will receive a confirmation SMS that has a map link of the OYO booked as well the address of the OYO property.
You will also receive an SMS with directions to reach the hotel booked on the day of check-in.
Booking Extension and Cancellation Policy at OYO
Extension of stay would be provided on current room rates, subject to availability. Current room rates can be different from the rates at which the rooms were booked.
Cancelling an OYO is as fast and easy as booking one. The simple cancellation process makes sure you receive a quick confirmation and fast refunds. The standard check-in time is 12 noon and you can check-in any time after that till your reservation is valid.
OYO does not charge cancellation fees for bookings cancelled within 10 minutes of creating the same booking. Any amount paid will be refunded.
The cancellation policy changes depending on the city and dates being booked and is mentioned on the hotel details page on the website and app before making a booking. In case, no cancellation policy is mentioned on the hotel details page, the following cancellation policy shall apply:For bookings up to 3 rooms -
24 hours or more prior to check-in time: Free cancellation (100% refund)
Less than 24 hours before check-in time: One night s booking amount
On the date of check-in
In case you decide to cancel a booking after check-in time or do not show up at the hotel, charges for the first two nights or the complete booking amount, whichever is lower, shall be deducted.
Mid Stay Cancellations
In case you decide to shorten your booking post the check-in date, you will be charged for the next 24 hours after the official cancellation. Money for the remaining nights will be refunded.For bookings of 4 or more rooms -
You need to pay at least 25% of the booking amount as advance to make a booking for 4 or more rooms.
30 days or more prior to check-in date: Free Cancellation (100% refund)
Between 15 to 30 days of check-in date: 50% advance amount
Less than 15 days of check-in date: 100% advance amount
On the date of check-in
In case you do not show up at the hotel, no refund is applicable on the booking.
Mid Stay Cancellation
In case you decide to shorten your booking for 4 or more rooms post the check-in date, no refund is applicable on the booking.
How to cancel your OYO Booking
You can cancel your booking using the website or mobile app. You can also call the team at their helpline number to cancel your booking. The applicable refund amount will be credited to you within 7-14 working days. OYO reserves the right to debit from OYO Money account, in case of cancellation amount being higher than money already paid by customer.
OYO Policies for guests
Payment policy for extended stay
For bookings of more than 7 nights, guests have to settle all outstanding payments on a weekly basis. Hotel will be unable to provide further accommodation prior to settlement of the outstanding amount.
Early Check-in and Late Check-out
Sunrise Check-in (Guaranteed Early Check-in)
Some of the hotels provide guaranteed early check-in 6 AM onwards of check-in date. Most of these hotels provide this at free of cost while some charge a nominal amount (up to 30% of average tariff). Please use the filter of Sunrise Check-in in app/web to select hotels that provide guaranteed early check-in.
Before 6 AM: 100% charges for one day payable as per room rates of the previous day (subject to availability)
6 AM onwards: 0% to 30% charges payable as per room rates of the previous day. Charges will be visible at the time of booking creation.
The above does not include charges for breakfast
Early Check-in (subject to availability):
In case you have not opted for Sunrise Check-in, early check-in will be subject to availability. The standard check-in time is 12 noon. Extra charges will apply as per below policy:
Before 6 AM: 100% charges for one day payable as per room rates of the previous day
Between 6 AM and 10 AM: 0% to 30% charges payable as per room rates of the previous day, depending on hotel policy
Between 10 AM and 12 Noon: Complimentary
The above does not include charges for breakfast.
Late Check-out (subject to availability) -
The standard check-out time is 11 AM. Late check-out is subject to availability and cannot be confirmed in advance. Extra charges will apply as per the below policy:
Between 11 AM and 1 PM: Complimentary
Between 1 PM and 5 PM: 0% to 30% charges payable as per room rates of the next day, depending on hotel policy
After 5 PM: 100% charges payable as per room rates of the next day
Hotel Specific Policies at OYO
Hotel specific amenities are captured on the website and the app. Guests are advised to refer the same while booking.
Hotels in hill stations may not have air conditioning due to weather conditions of the location.
Hotels in remote locations may not have Wi-Fi connectivity due to unavailability of network in those regions.
In some hotels, due to local conditions, unmarried/unrelated couples may not be allowed to check-in. Accommodation can be denied to guests posing as a couple if suitable proof of identification is not presented at the time of check-in.
Hotels may deny check-in to guests providing ID proof of the same city as the hotel itself.
Some hotels may deny entry of visitors to rooms. Please confirm with the hotel before inviting visitors into the rooms.
Connect with OYO customer care
Customers in Philippines can call the team on +63 22711818 for any assistance or queries. In addition, you can also follow the brand on social media to know about the latest offers and deals.
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