With the spread of the 2019 Novel Coronavirus (2019-nCoV), many have put a pause on their travel plans to minimize the risk of contracting the virus. For the readers who are looking to do so, you are most likely looking at the coverage of your travel insurance policies.

Unfortunately, your policy coverage is likely to exclude such an epidemic outbreak since it is seen as a “known event”. Even insurance policies with “travel disruption” as one of the coverage has terms and conditions attached to them. And most travellers are advised to check with the relevant airline and agency that they’ve made the booking with before reaching out to the insurers.

All information in this article is accurate at the time of writing and readers are advised to check with their respective insurance companies for detailed information regarding their claims.

First off, you will most likely have received travel advisories regarding your insurance claims as of now. And unfortunately, most insurers will consider the Novel Coronavirus outbreak as a “known event”. It simply means travel insurance policies that do not have “travel disruption” covered will most likely not be applicable for claims due to the outbreak.

Even then, you will still need to check what the “travel disruption” covers for your insurance policies.

AXA iON Smart Traveller Insurance

For example, the AXA Smart Traveller Insurance covers up to PHP50,000 for trip cancellation or trip postponement within 30 days before commencement of the trip.

For more information, visit the official website of AXA Insurance Philippines

Malayan Insurance Travel Master

Another to consider, certain travel insurance policies cover for Emergency Trip Termination, such as the Malayan Insurance’s Travel Master. With this policy, you may be able to reimburse the unused or non-refundable portion of travel and accommodation expenses. Similar to the AXA Smart Traveller Insurance, any coverage for trip cancellation must be within 30 days prior to the trip.

For more information, visit the official website of Malayan Insurance

PhilHealth Coverage

In addition, Filipinos with symptoms of the 2019-nCoV can seek medical attention and receive health coverage of ~PHP1,000 per day (payable to the hospital) from the Philippine Health Insurance Corporation (PhilHealth). Coverage for pneumonia starts from PHP16,000 and goes up to PHP32,000 for severe cases.

Information is taken from ABS CBN News.

Philippines Airlines (PAL)

Mentioned on the PAL official website, passengers with confirmed flights to/from Mainland China (Xiamen, Jinjiang, Guangzhou/Canton, Shanghai, Beijing, Hong Kong and Macau) that were ticketed before 24 January 2020, and scheduled for travel until 29 February 2020, may

  1. rebook/reroute their flight for travel until 30 June 2020 without penalties (but subject to applicable fare differences and taxes) OR
  2. refund their flights without penalties

For other destinations, rebooking/rerouting/refunds are subject to the terms and conditions of the tickets. Applicable fees or taxes may also be collected depending on the fare rules and conditions of the tickets you have purchased.

For more information, visit the official website of PAL.

Information from PAL for Passengers departing, arriving, and transferring from/to the Philippines.


Here are some of the few other travel insurance policies that you can check out:

  • AIG Travel Guard
    • Policy coverage: trip cancellation, trip termination and more.
  • Fortune General
    • Policy coverage: emergency trip cancellation, emergency trip termination and more.
  • Mapfre Insurance
    • Policy coverage: trip cancellation and curtailment benefit and more.

*Do note that the above few are merely travel insurance recommendations. Terms and conditions for policy coverage might differ during this period.

Travelling during this tiring period requires extra care and precaution. We advise all our readers who are travelling to further read up on more information and keep up to date with the latest updates to know the areas to avoid.

ShopBack Philippines sends its concerns and urges all Filipinos around the world to stay safe and exercise extra precaution during this period.

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